Refund and Cancellation Policy

1. Nature of Services

Linguamock, a product of NKB Global, provides digital mock tests, practice materials, and related educational services delivered online. All products are non-tangible and are accessible immediately upon successful payment.

2. No Refund Policy

Due to the digital nature of our services, all purchases are final and non-refundable once access to the product has been granted. By completing a purchase, the user agrees to this no-refund policy.

3. Exceptions

Refunds may be issued only under the following circumstances:

• Duplicate or multiple charges for the same transaction
• Payment deducted but access to the purchased service was not provided
• Verified technical errors on our platform that prevent access to the purchased service

4. Refund Request Timeline

All refund requests must be submitted within 48 hours of the transaction. Requests made after this period will not be considered.

5. Refund Process

To request a refund, users must email support@linguamock.com with the following details:

• Registered email address
• Transaction ID / Payment reference number
• Description of the issue

6. Refund Processing Time

Approved refunds will be processed within 5-7 business days to the original payment method. The actual time for the amount to reflect may vary depending on the payment provider or bank.

7. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Partial or full usage of any mock test or content
• Incorrect purchase decision by the user
• Failure to review product details before purchase

8. Contact Information

For any queries or support, please contact us at:

Email: support@linguamock.com